Organizer Help Center (v2)

If you're running an event on our new (v2) system, you'll want to look for answers here.

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48 articles in this collection
Written by Matthew

Rotate leaderboards on Jumbotron/TV

How do I set my leaderboards for best viewing on a large screen?
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Written by Matthew
Updated over a week ago

Set scoring policies differently for each division

How do I set different scoring policies for each division in my competition?
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Written by Matthew
Updated over a week ago

Adjust division registration caps

How can I specify the limit on registrations for a given division?
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Written by Matthew
Updated over a week ago

Unable to register for a published competition

Why can no one register for my published competition?
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Written by Matthew
Updated over a week ago

Creating volunteer divisions

How can I create a division for volunteers or spectators to register for my competition?
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Written by Matthew
Updated over a week ago

Contacting registered athletes

How do I email my athletes?
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Written by Matthew
Updated over a week ago

Finding athlete shirt sizes

Where are my athlete shirt sizes?
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Written by Matthew
Updated over a week ago

Collecting shirt size from athletes

Where do I ask for shirt sizes?
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Written by Matthew
Updated over a week ago

Delete a registered athlete

How do I delete an athlete’s registration?
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Written by Matthew
Updated over a week ago

Change athlete entered scores

How can I change athlete submitted scores?
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Written by Matthew
Updated over a week ago

Change organizer email address

How do I change the email address listed on the competition landing page?
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Written by Matthew
Updated over a week ago

Set competition location

How do I specify the venue name and address for my competition?
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Written by Matthew
Updated over a week ago

Duplicate a competition

How do I copy an existing competition to make a new one?
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Written by Matthew
Updated over a week ago

Set special early registration price

How do I setup "early bird" pricing to encourage early registration for my competition?
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Written by Matthew
Updated over a week ago

Set registration prices

How do I specify the registration fee for each division in my competition?
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Written by Matthew
Updated over a week ago

Allow score entry without organizer login

Do I have to share my login credentials to enable someone else to enter scores during my competition?
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Written by Matthew
Updated over a week ago

Viewing competition metrics

How do I view the metrics for my competition?
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Written by Matthew
Updated over a week ago

Add coupons to a competition

How do I add coupons for athletes to use at registration? How can I use coupons to grow my registrations?
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Written by Matthew
Updated over a week ago

Choosing your scoring policies

How do I choose the correct scoring policies for my competition?
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Written by Matthew
Updated over a week ago

Changing the competition name

How do I change the name displayed for my competition?
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Written by Matthew
Updated over a week ago
Competition Setup & Launch

Theming: Customize your competition colors

How do I edit the primary branding colors of my competition pages and leaderboards?
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Written by Matthew
Updated over a week ago

Create a competition

How do I create a competition?
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Written by Matthew
Updated over a week ago

Create an online qualifier

How do I open up my competition for an online qualifier or online athlete score submission?
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Written by Matthew
Updated over a week ago

Creating workouts

How do I create new workouts?
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Written by Matthew
Updated over a week ago

Creating divisions

How do I create new divisions?
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Written by Matthew
Updated over a week ago

Modify existing divisions

How can I change existing divisions in my competition?
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Written by Matthew
Updated over a week ago

Customize my competition landing page

How do I add descriptions, pictures, video, and details to my competition landing page?
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Written by Matthew
Updated over a week ago

Add custom fields to registration form

How do I create custom fields for athletes to fill out at registration?
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Written by Matthew
Updated over a week ago

Import athletes into your competition

How do I import my list of athletes into an existing competition?
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Written by Matthew
Updated over a week ago

Find and copy public link to my competition

Where do I find and how do I copy the public link to my competition homepage?
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Written by Matthew
Updated over a week ago

Connect my competition to an existing Stripe account

How do I collect payments with Stripe if I already have an account?
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Written by Matthew
Updated over a week ago

Connect my competition to a new Stripe account

How do I collect payments with Stripe if I don’t have an account?
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Written by Matthew
Updated over a week ago

Opt-out of Stripe

I do not want to use Stripe. How do I get my funds?
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Written by Matthew
Updated over a week ago

Stripe is unavailable in my country

I don't have access to Stripe. How do I get my funds?
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Written by Matthew
Updated over a week ago

Selling merchandise

How do I sell additional merchandise?
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Written by Matthew
Updated over a week ago

Selling Spectator Tickets

How do I create, manage and sell spectator tickets for my competition?
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Written by Matthew
Updated over a week ago
Competition Management

Sharing scoring links with your staff

How do I share scoring links so that staff can help score my competition?
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Written by Matthew
Updated over a week ago

Setup open/close periods for online score submission

How do I set the online score submission open and close periods for my workouts?
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Written by Matthew
Updated over a week ago

Setup open/close period of registration

How do I set the registration open and close periods for my competitions?
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Written by Matthew
Updated over a week ago

Refund an athlete

How do I process an athlete refund?
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Written by Matthew
Updated over a week ago

Restricting athlete registration updates

How do I keep athletes from making changes to their registration?
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Written by Matthew
Updated over a week ago

Athlete payment declined

What do I do if an athlete’s payment is declined?
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Written by Matthew
Updated over a week ago

Enter scores for athletes

How do I enter scores for athletes in a live competition?
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Written by Matthew
Updated over a week ago

View/Change athlete information

How do I view/change registered athlete information, such as their contact information or leaderboard name?
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Written by Matthew
Updated over a week ago

Change an athlete's division

How do I reassign a registered athlete from one division to another?
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Written by Matthew
Updated over a week ago

Update athlete leaderboard name

How do I change how an athlete's name appears on the competition leaderboard?
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Written by Matthew
Updated over a week ago

Preview and publish leaderboards

How do I preview and publish my competition leaderboards?
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Written by Matthew
Updated over a week ago

Exporting athlete registration information

How do I extract the data collected from registration (athlete names, charges, custom field responses, etc.)?
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Written by Matthew
Updated over a week ago